What Responsibilities does your builder have towards you & what to look for in a good one?

According to the Master Builders Association, builders have several responsibilities towards their customers to ensure quality service and satisfaction:

Responsibilities Towards Customers

1. Effective Communication:

• Maintain regular and clear communication with clients throughout the project.

• Provide updates on progress and address concerns promptly to avoid disputes.

2. Transparency and Documentation:

• Use proper documentation for contracts, warranties, and maintenance instructions.

• Inform customers about post-construction care, such as settling periods for materials and defect liability periods.

3. Fair Dealings:

• Act with honesty, integrity, and fairness in all interactions with clients.

• Avoid misleading conduct or unfair practices.

4. Customer Service Excellence:

• Strive for outstanding service by addressing customer expectations and handling complaints effectively.

5. Accountability:

• Ensure work is completed with due care, skill, and in compliance with contractual agreements and industry standards.

These practices foster trust and satisfaction while minimising disputes between builders and customers.

When looking for a trustworthy builder in Victoria, consider the following:

1. Registration and Licensing
   • Ensure the builder is registered with the Victorian Building Authority (VBA), as required for projects over $10,000 or those needing permits.
2. Compliance with Regulations
   • Verify that the builder adheres to the Building Act 1993, Building Regulations 2018, and National Construction Code (NCC), which govern construction standards in Victoria.
3. Reputation and References
   • Look for local builders with strong reputations. Read feedback and reviews on prospects and inspect their past work.
4. Experience and Expertise
   • Choose a builder experienced in your type of project, such as custom homes, renovations, or sustainable designs.
5. Transparent Contracts
   • Ensure they provide clear contracts detailing costs, timelines, and responsibilities. Avoid vague quotes or pressure tactics.
6. Insurance Coverage
   • Confirm they have appropriate insurance, including public liability and Home Building Compensation Fund coverage for projects over $16,000.
   By focusing on these aspects, you can select a reliable builder who complies with Victoria’s regulations and meets your project needs